Customer Success & Support Always There For You

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Learn More About Us

CONSISTENT CUSTOMER SUCCESS

We're Here to Make Your Job Easier

We eat, sleep, and breathe laundry, which means our partnership doesn’t end once we install the equipment. After we on-board your staff, our Customer Success Team will continue to work with your team to identify areas of opportunity and unleash the full power Spindle.

How Spindle’s Customer Success Team Helps

Onboarding

Your journey starts with purpose. In your first month, our experts work closely with your team to:

Understand your business goals
Customize the Spindle experience to your workflows
Ensure your staff is fully trained and confident

The result? A seamless rollout and a strong foundation for long-term success.

Dedicated Customer Success Manager

Our experts don’t just support the software. They support your success with actionable insights and industry best practices. Whether it’s:

Finding the optimal speed for your ironers
Improving washfloor flow
Tackling unique process challenges

We’re here with answers, strategies, and solutions rooted in decades of industry experience.

Consulting Services

Our professional services are here to help. Our team will teach best practices and answer questions like, "what is the optimal speed to run my ironers?" and "how can we improve the flow of our washfloor?"

UNRIVALED TECHNICAL SUPPORT

Support You Can Rely On

Let our team of technical experts help you get the most out of your plant. We understand that no software is perfect and hardware breaks.

When a problem does arise, we respond quickly and effectively to ensure the problem is solved in a timely manner.

How Can Spindle's Support Team Help?

96% Customer Satisfaction Score

Our team obsesses over helping our customers solve their problems in a timely manner and the results speak for themselves. As the saying goes, "a happy customer is a happy life"... or something like that.

Access Our Help Center

We've taken the most frequently asked questions over the years and created a Help Center designed to give our customers the support they need.

Submit a Support Ticket

If you're unable to find what you're looking for from our Help Center, submit a ticket. We will answer any question you have as soon as we can.